Frequently Asked Questions
Welcome to Egg Chairs AU! Below are answers to some of our most common customer questions. If you need help with something not listed, feel free to reach out!
🛒 How do I place an order?
Browse our collection, choose the egg chair or accessory you like, add it to your cart, and proceed to checkout. You'll receive an order confirmation by email.
💳 What payment methods do you accept?
We accept Visa, Mastercard, AMEX, PayPal, Afterpay, and Shop Pay.
🚚 When will my order be dispatched?
We dispatch all orders within 1–2 business days from our warehouse in Derrimut, VIC.
📦 How long does delivery take?
Delivery typically takes 3–7 business days, depending on your location in Australia.
🚀 Do you offer express shipping?
Due to the bulky nature of egg chairs, we only offer standard shipping. For urgent cases, please contact us directly.
🏭 Where do you ship from?
All items are shipped from our warehouse:
4 Turnbull Way, Derrimut, VIC 3026
🔁 Can I return my order if I change my mind?
Yes! We accept returns within 30 days of delivery as long as the product is unused and in original packaging.
✉️ How do I request a return?
Email us at support@eggchairs.au with your order number and reason. We'll guide you through the process.
🔄 Can I exchange my item?
Yes, exchanges are possible. Please contact us if you’d like to swap for a different model or colour.
🪑 Do your egg chairs include stands and cushions?
Yes, most egg chairs include the frame, stand, and cushions. Check individual product pages for details.
🛠️ Is assembly required?
Yes, minimal assembly is required. All tools and easy-to-follow instructions are included in the box.
🌿 Can I use these chairs outdoors?
Yes! Most of our chairs are suitable for both indoor and outdoor use. Please check the product description for care recommendations.
📞 How can I contact you?
Phone: +61 411 683 234
Email: support@eggchairs.au
🛍️ Do you have a showroom or pickup option?
We operate from our Derrimut warehouse. Pickup can be arranged by appointment — please contact us in advance.
Still have questions? Don’t hesitate to get in touch — we’re happy to help you find your perfect egg chair!